JUST LIKE WE VALUE HANDCRAFT AND FAIR TRADE PRODUCTS, WE ALSO VALUE YOUR PERSONAL SPACE AND YOUR PRIVACY. WE WANT YOU TO FEEL SAFE WHILE VISITING OUR WEBSITE. THEREFORE, WE ADHERE TO LEGAL PROVISIONS WHEN WE PROCESS YOUR PERSONAL DATA AND WE WANT TO INFORM YOU ABOUT OUR DATA COLLECTION AND USE OF THAT DATA.
- Privacy & Cookies policy
1.1. Any personal information we acquire from you, will be used for the purpose of using our website, maintaining your account, processing your order and shipment as well as sending you any promotional information and other forms of communication.
1.2. The personal information we might collect is: your name, last name, home address, email address, phone number, password, payment details (such as your payment card number, expiration date and card security code), shipping and billing information, purchase history and product preferences.
1.3. We process your personal data to the extent you have voluntarily supplied it to us, such as by filling in a contact form, by creating an account or by providing shipment and payment details which enables us to process your purchase or returns. the grounds on which we process your data are contractual necessity, legitimate interest and, to the extent required, your consent.
1.4. Any personal data obtained by us will be stored and secured with appropriate technical level of security against unauthorized or unlawful usage. However, no security system is perfect and we cannot guarantee the security of your personal data during transmission to us or security of your mobile device.
1.5. We also collect automated certain information over cookies, web server logs and web beacons; when you visit our website, via our social media pages or your mobile device.
1.6. We also may have a contract with third-party advertising networks that collect IP addresses and other information through cookies and web servers. From our side this part will be mostly used for analytics. Such as Google Analytics.
1.7. Google Analytics helps measuring how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page.
1.8. When it comes to Social media we use Facebook, Instagram and Pinterest as options for our customers to interact with us, follow us or receive promotional info about our latest news and products.
1.10. Cookies on our website are being used for your better shopping experience. They help us to determine your preferences and browsing experience.
1.11. To accept or deny cookies, you can choose with your first encounter on our website (that will appear in a pop-up box).
1.12. If you wish to deny your initial accept, you can always change your setting options.
1.13. The types of cookies we use are:
Performance cookies – which collect information about your use of our website. They do not collect information that identifies you as a visitor. The information these cookies collect is anonymous and is only used to improve how a website works.
Analytical cookies ̶ help us to determine how many users and website visitations we have in a considerable timeline. Also to record which content has been visited the most.
1.14. Please have in mind that by deleting or blocking cookies will have an impact on your user experience of the website. It may not function or allow you certain browsing usage.
1.15. Functional cookies are unavoidable.
1.19. When it comes to our payment transaction provider, Tibako uses services from Mollie for IDEAL and Paypal.
1.25. By complying with Tibako Terms and Conditions, you also comply to this mentioned vendors.
1.27. You, as a data subject, have a number of legal rights:
– Right of access. This means you can make a request to obtain access to the personal data concerning you.
– The right to rectification or correction of your personal data if it is inaccurate or incomplete;
– The right to erasure of the personal data that relates to you;
– The right to object to or to request restriction of the processing.
– The right to data portability. This means that you have the right to receive your personal data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
– The right to object to profiling;
– The right to lodge a complaint with a supervisory authority;
– The right to withdraw your consent. However, there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations.
1.28. If you need further information or have any questions or complaints regarding the processing of your personal data, please contact us in writing via:
Jacques Veltmantstraat 109